![]() Fetch Setup Feesĭelivery fees are not refundable. If you have selected a Fetch plan, your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in its original condition. This is to cover our costs in preparing to supply the service to you.Īt the time of the withdrawal, we will also charge you for any hardware that we have supplied to you, unless it is returned to us in its original condition. Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup. This does not include the purchase of a modem. * Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. More information on these charges can be found here. If you are connecting within a development area you may be liable for this charge. This is our delivery fee to provide you with your NBN™ WiFi Modem (if purchased).įees may be incurred for non-standard or additional NBN™ installations.Īs defined by NBN™ (or iiNet where applicable)Īs of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. $8x remaining months payable if you cancel prior to 24 months. $0 when you stay connected for 24 months. We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application. iiNet does not offer a Priority Assistance service.Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working. Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network? You can check compatibility with your modem manufacturer. For Superfast/Ultrafast plans you will need to supply a compatible high-speed modem to support your ultra-fast speeds.For NBN™ FTTN or FTTB your modem will also need to be VDSL2, Save Our Showtime (SOS) and Robust Overhead Channel compatible.To use your NBN™ service your modem must be NBN-ready and allow you to change the VLAN setting.Will my current modem/router work with NBN™ broadband? The technician will be able to advise these fees if this is the case.Ĭheck out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services. Please note that fees may be incurred for non-standard installations as determined by NBN Co. If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you.
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